CONNECTDIALInteractive Voice Response (IVR)
Welcome callers and guide them to the right destination with a clear voice menu.
Learn more about Interactive Voice ResponseOur Features
Explore the tools behind an organized calling experience. ConnectDial brings agent workflows together with the capabilities enabled on your PBX.
Automatic Call Distribution (ACD)
Distribute incoming calls across the agents and queues configured for your team.
Learn more about Automatic Call DistributionCall Monitoring
Help authorized supervisors review live conversations and support agent coaching.
Learn more about Call MonitoringCall Recording
Review recorded conversations with appropriate notices, access controls, and retention rules.
Learn more about Call RecordingCall Forwarding and Transfer
Route calls to another extension or destination and hand conversations to the right person.
Learn more about Call Forwarding and TransferConnected to your phone system
Feature availability depends on your configured PBX, permissions, and connected data sources. Contact us to confirm what is supported for your deployment.
Let’s talk about your next connection.
Get help with your calling workflow, setup, or ConnectDial account.