CONNECTDIALConnect the call history
A reporting connection helps associate a recording with its call details. Available playback and retrieval options depend on the PBX and storage setup.
CONNECTED CONVERSATIONS
Call Recording
Use recordings, when enabled on your PBX, to support training, resolve questions about a conversation, and review service quality.
Explore all featuresAN EXAMPLE WORKFLOW
Decide what to record
Define the purpose, the calls included, and any calls or information that should be excluded.
Configure recording and notices
Enable recording on a compatible PBX and provide any notices or obtain any consent required for your use case.
Control access and retention
Limit who can play or download recordings, and establish a suitable retention and deletion process.
Treat recordings as sensitive
A recording may contain personal, financial, or other confidential information. Review permissions before sharing it and avoid exposing recording files through public links.
What you need
Recording requires a configured PBX with recording enabled, suitable storage, and authorized retrieval. Your organization is responsible for its recording policy and applicable privacy obligations.
Build a calling workflow that fits your team.
Talk to us about your requirements and the right deployment setup.