CONNECTDIALAccount and support information
Account information can include your username, email address, profile details, authentication records, and messages you send to support. Security and session records may include IP addresses, browser information, and account activity.
Calls and organization-managed information
A connected deployment may process contact details, extension and queue assignments, call metadata, agent activity, and recordings when recording is enabled. If you contact an organization using ConnectDial, that organization normally determines why and how the call information is used. Contact that organization about its handling of your conversation.
Why information is used
Information is used to provide account access and requested functions, deliver account-related messages, respond to enquiries, maintain security, investigate problems, and meet applicable obligations. Your organization should explain the purposes and lawful basis for its own calling, monitoring, and recording activities.
Cookies and external services
Session and security cookies support authentication and protection of forms. The website also loads external resources, including Google Fonts and a Google analytics integration on the homepage. External providers may receive connection and browser information. Browser settings can affect cookies and third-party requests; blocking essential cookies can prevent sign-in.
Access, providers, and transfers
Access depends on the permissions and integrations in your deployment. Hosting, email, telecommunications, and other configured providers may process information needed to deliver their services. Some providers may operate outside your location. Contact us or your organization for details of the providers and safeguards relevant to your deployment.
Retention and protection
Retention depends on the purpose of the data, the deployment’s configuration, any applicable agreement, and legal obligations. Your organization should set and enforce recording and call-data retention rules. Access controls, secure authentication, and deployment security measures help protect information, but no system can guarantee absolute security.
Your choices and rights
Depending on applicable law, you may have rights to be informed about use of your data, request access or correction, object to processing, or request deletion. Some requests are subject to legal conditions and identity checks. For organization-controlled call information, contact that organization first; for your ConnectDial account or website enquiry, contact us.
Contact and complaints
Send privacy questions and account-related requests to contact@connectdial.com. In Kenya, you can also contact the Office of the Data Protection Commissioner about data-protection rights or concerns. This notice may be updated when the service or relevant practices change; the revision date appears above.
Learn more from the Office of the Data Protection Commissioner or read Google’s privacy policy.