CONNECTDIALKeep the journey simple
Use plain language, a small number of choices, and an option for callers who need help. Review greetings when business hours or team responsibilities change.
CONNECTED CONVERSATIONS
Interactive Voice Response (IVR)
Give callers a clear first step. An IVR menu helps people choose the team or service they need before an agent answers.
Explore all featuresAN EXAMPLE WORKFLOW
Welcome the caller
Play a greeting that identifies your organization and explains the available options.
Offer useful choices
Keep menu options short, such as sales, support, or accounts.
Route the call
Send the selected option to a queue, extension, or another destination supported by your PBX.
Plan the fallback
Decide what should happen when nobody answers, a caller makes no selection, or the office is closed. The available destinations depend on your PBX configuration.
What you need
IVR requires a configured PBX, an incoming call route, recorded greetings, and agreed menu destinations. Availability depends on the PBX and the routing features enabled for your deployment.
Build a calling workflow that fits your team.
Talk to us about your requirements and the right deployment setup.